Shipping policy

Shipping Policy

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

We ship our orders through trusted international carriers such as EMS, DHL, FedEx, or other available shipping services, depending on the destination.

Estimated Delivery Times

Delivery times vary depending on the destination country and customs clearance.

Korea: 1–3 business days
Asia: 3–10 business days
USA & Canada: 5–15 business days
Europe: 5–15 business days
Other Countries: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package size, and shipping method selected.

Customs Duties & Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Delays

Delivery may be delayed due to customs clearance, weather conditions, carrier issues, public holidays, or other circumstances beyond our control.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping charges may apply if a package is returned due to an incorrect address.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the product, packaging, and shipping label.

If your package appears to be lost in transit, please contact us and we will assist you in working with the shipping carrier to investigate the issue.